About e-Visits and Online Services
Healthcare is made easier with online visits or “eVisits,” a unique service that allows established patients to receive non-urgent confidential online follow-up treatment rather than coming in for an office visit.The patientally.com portal includes e-Vists, online communication with your provider for appointment requests and scheduling, answering questions, medication refills, safe and confidential medical record access, lab results, and a way to update your contact information. Access Psychiatry follows the American Medical Association’s Guidelines
for Physician-Patient Electronic Communications, which articulate best
practices for electronic communications.
How eVisits Work
- There is a $35 charge per eVisit, which can be paid online with a credit card. Most insurances companies are not yet paying for eVisits in our area.
- Please call the Patient Ally help desk 866-575-4120 if you have forgotten your user name and/or password so they can retrieve that information for you.
- An eVisit is only supported using either Internet Explorer or Mozilla Firefox Browser. To download one for free click below:
- If your provider determines that an office visit is necessary, you will not be charged for the eVisit.
- Medication changes or refills are sent electronically to your pharmacy for your convenience.
- When the program asks you what is the reason for the eVisit, type in “depression,” or “anxiety,” or “insomnia.”
- Patient registration for electronic communication through Patient Ally is not compatible for users with an AOL (America Online) email address. To sign up for compatable free email service click below:
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Location
Four Seasons Village Complex
130 Mabry Hood Road NW
Suite 103
Knoxville, TN 37922
View map and directions -
Phone
865-314-7002
Secure Fax 865-622-7090
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Office Hours
By appointment
*Skype Visits: After Office Hours by appointment, no office visit necessary
*E-visit is an online questionnaire available without an appointment, without an office visit. -
Email us
Email us with non-medical questions or comments
Because this link may not be secure, please use the Patientally.com portal for more confidential communication.
I offer telepsychiatry services to established patients only via Skype.
Initial evaluations must be face-to-face.
- You must be a Tennessee state resident.
- You must complete a Skype telepsychiatry consent form.
- We must have at least one face to face meeting in my office per year.
- If you are calling me on Skype, please call me (my Skype name is susan.eby.aprn) at the time of your appointment. If I don't answer, please try again in a few minutes in case I am finishing with my previous patient.